Privacy and Cookie Policy

playvault.vip (the “Site” or “Service”) is operated by Altra Technology Co., Limited (“we”). Registered address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG.

We respect the privacy of people who use the top-up, gift-card, order, and account services (“you”). This policy explains how we collect, store, use, and manage information you provide or generate while using the Service.

For the purposes of applicable data-protection laws, Altra Technology Co., Limited is the controller of personal information. Questions about privacy can be sent to info@playvault.vip or asked by phone at +852 46885713.

We may update this policy from time to time. Material changes will be posted on this page. Please review it regularly. If another language version differs from the English version, the English version prevails. Effective date: 1 November 2026.

Information we collect and use

We collect information to provide, administer, and improve top-up, gift-card, and order services, and to let you sign in, look up orders, and reach support. What we collect depends on which parts of the Service you use and how you use them.

Information you give us

To perform the service, check an account, complete a transaction, and handle an inquiry, we collect the minimum information needed when you register or sign in, place a top-up or gift-card order, or contact support.

That information includes a mobile number or email address, a nickname, and a password (stored only as a hash); an account identifier; the game, pack, amount, payment method, role ID, and server on an order; and the name, email, and description you send to support.

Full card numbers, payment passwords, and billing records are handled by the payment provider. We do not receive or store those payment credentials.

Information collected automatically

When you visit the Site we may process an IP address; browser type and language; device, operating system, and platform; referring, landing, and viewed pages; data kept in the browser so it can remember language, sign-in, and orders; and logs related to orders, page errors, and security events. We use this to keep accounts and orders safe, fix faults, and improve the Service.

Information from third parties

If you arrive from a third-party platform and agree to share that account with us, we may receive the name, email, online ID, or region you authorized, so we can open or match your account. We do not receive your card number or other full financial information from that platform.

Combined use

We may combine order records with visit records to improve the shelf and support. We do not use that analysis alone to make a decision that produces legal effects or similarly significant effects for you.

If you do not want us to keep collecting and processing your personal information, you can ask us to stop as described under “Access, correction, and deletion”, or clear this Site’s data in your browser. Sign-in and order history will then stop working.

Cookies and local storage

A cookie or local-storage entry is a small file kept on your device so the browser can be recognized and can remember language, sign-in, and orders. The Site writes these when you open it. You can refuse or delete cookies in the browser. Some features will then be unavailable.

We do not authorize an unrelated advertising network to place cookies that this policy does not cover. If a payment or analytics page is provided by a third party, that party controls its own cookies.

Session data expires or is removed when you close the browser, sign out, or clear this Site’s data.

Access, correction, and deletion

Where the law gives you these rights, you may access and correct your personal information, restrict or object to certain processing, ask how we use it, receive a digital copy for yourself or a third party you name, and ask for erasure when we are not legally required to keep the record.

To exercise a right, email info@playvault.vip or call +852 46885713. To protect the account, we may verify identity before a correction, deletion, withdrawal of consent, or account closure. After we receive information we can verify, we will answer and finish the request within ten working days. If the information is erased or transferred, the account may no longer work.

Sharing and disclosure

We do not sell personal information that directly identifies you to a third party. We share it only to perform a product or service you asked for; with permission from you or your guardian; to comply with law, enforce the terms, or investigate a possible violation; to detect, prevent, or address fraud, security, or technical problems; to protect the rights, property, or safety of us, you, or the public as law requires or allows; to protect someone’s safety in an emergency; to establish or defend a legal claim; or at a guardian’s reasonable request.

If we hire a provider to perform part of a service you requested, or to help us understand how the Service runs, we may give that provider the information it needs, or it may collect information for us. We require it to use the information only as far as necessary for those purposes and to protect it to a standard consistent with this policy.

If we reorganize, merge, or sell all or substantially all of our assets, your information may transfer with that transaction. Where the law requires consent, we will ask for it first.

We may encrypt, aggregate, or anonymize information so it no longer identifies you. Information that cannot identify a person is not limited by the restrictions above.

International transfer

For the purposes in this policy, your information may be transferred to, stored in, and processed in places outside the place where you live, including Hong Kong. Those transfers are needed to provide accounts, orders, and support. Where the law requires it, we will obtain your consent before a transfer to a place that does not offer a similar level of protection, and we will take reasonable steps to handle personal information securely and in line with this policy.

Security

We use reasonable technical and organizational measures designed to protect personal information from accidental loss and from unauthorized access, use, alteration, or disclosure. Passwords are not stored in plain text. No measure is perfect. We are not responsible for information you publish yourself or expose by misusing the Service. Email and messaging are not fully secure, so do not send us a payment password or a full identity-document number that way. We keep information only as long as needed for this policy, unless the law requires a longer period.

Children

We take particular care with children’s information. The Service is meant for a general audience, and we do not knowingly collect personal information from children. If a user identifies as under 16, or under the minimum age in the relevant territory, then, consistent with applicable law, we will not offer a path to enter personal information, will collect only what the law allows for limited purposes, will restrict the relevant features, and will obtain a parent or guardian’s consent before collection, use, or sharing.

Information collected that way is protected as this policy describes. A parent or guardian may tell us a child’s age and give evidence of it. If you are a parent or guardian and learn that a child gave us information without consent, or you want to withdraw consent, review the information, or have it deleted, email info@playvault.vip.

Account and data deletion

To delete an account and the related orders and account data, email info@playvault.vip or call +852 46885713. Before deletion, finish any open order and decide what to do with role details and unused card codes. After deletion, the related rights and data are erased or anonymized, except for records the law tells us to keep. A deleted account cannot be restored.

For account safety, we may verify identity before correcting or deleting personal information, withdrawing an authorization, or deleting an account. After we receive identity information we can verify, we will respond and finish the process within ten working days, and we will delete the personal information within ten working days.

Contact us

Altra Technology Co., Limited

Address: UNIT 903D, 9/F., CAMERON COMM CENTRE, 458-468 HENNESSY ROAD, CAUSEWAY BAY, HONG KONG

Email: info@playvault.vip

Phone: +852 46885713

If you have a question about this Privacy and Cookie Policy, contact us at the email or phone number above.